PAYMENT | We accept Visa, Mastercard, Discover, Checks and Cash for services and product purchases. Gratuities are gratefully accepted preferably as checks, cash and electronic payments such as Venmor or Zelle Chase QuickPay, or on your credit card.
CANCELLATION POLICY | If a guest cancels their appointment with less than 24 hours notice, they must pay a charge of $25/service cancelled (e.g. haircut and color is 2 services). The payment must be submitted prior to re-booking.
RETURNS | Do you accept returns on retail products?
Certainly. If, for any reason, you’re unhappy with a product, please return it within two weeks of your purchase, and we will give you a store credit for the amount of your original purchase…no questions asked. We want you to find the product that is right for you. If you are a regular client, we will have a record of your purchase. For retail only clients, we will need a receipt.
G U A R A N T E E
As the stylist, I want my clients to be super-pleased — in fact, absolutely delighted — with everything I do. So all of my services come with my ironclad, risk-free guarantee. What does that mean? Simply this: If you aren’t happy with my work, I’ll do it over for free. If you’re still not thrilled you can have your money back. No questions asked. No hard feelings. It’s your choice. I stand behind my work 100%. If you ever have any questions or concerns about my work, please call me right away, as adjustments should happen within the first 10 days following your appointment.
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